Online Training FAQs - University of Houston
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Human Resources

Online Training

FAQs, Resources & Information

  • New Hire and Annual Mandatory Training Policy

    • SAM 2.A.11: 
      • System-mandated training is considered a minimum job expectation of all employees. System employees who do not complete annual mandatory training by the published deadline will not have met their job expectations and will, therefore, not be eligible for merit increases. 
    • SAM 2.A.26:
      • It is the responsibility of each System employee to complete annual mandatory training. System employees who do not complete annual mandatory training by the published deadline will not have met their job expectations and will, therefore, not be eligible for merit increases. Supervisors are responsible for monitoring their employees’ training performance. 
      • New System employees must complete New Hire Mandatory Training within the first thirty (30) days of employment. Failure to meet this requirement may lead to termination of employment.

  • Access

    Registration
    • Registration for online courses in PASS
      • All online courses have the same date- the last day of the fiscal year
        • If you get a pop up message, it means that you are already enrolled in an online courses
          • Click ok and continue with registration
        • Courses are available the day after you register in PASS up until the date listed

    Completing the training

    • Online training is accessed in TAP (Training Applicant Portal)
      • To access TAP:
        • Log into AccessUH and click on TAP Employee Online Training
        • Or, go directly to TAP at https://login.tap.uh.edu
      • Trainings are available the day after you register in PASS (there is an overnight feed)

  • Timelines

    • New Hire: 30 days from the date of hire
      • Enrollment based on hire date and ePAR date
      • Mandatory Training: October 1, 2024 - November 22, 2024

  • FAQs

    What if my employee is on leave?

    • If an employee is on an official leave from the university, and that leave has been entered into the PeopleSoft HRMS system record, the employee will have 30 days from the date of their official return to complete mandatory training.  

    • Possible reasons for being on an officially approved leave may include, but are not limited to: FML, faculty sabbatical, or faculty short work break.

    I can’t see my training from last year…

    • TAP only shows active courses. 
    • Log into PeopleSoft to view all courses.

    I can’t see my training…

    • Where are you logging in?  Online courses are accessed via TAP, NOT PeopleSoft.  To access TAP:
      • Log into AccessUH and click on TAP Employee Online Training
      • Or, go directly to TAP at https://login.tap.uh.edu

    I enrolled in a course and I can’t view it…

    • Are you accessing it in TAP?  Individuals enroll in PeopleSoft and access the courses in TAP
    • When did you enroll?  There is an overnight feed from PeopleSoft to TAP.  Once an individual enrolls in PeopleSoft, the training will be accessible the next day in TAP.
    • If the individual still does not see the training, contact ulearn@uh.edu with the Employee Name, Empl ID and Course number.

    Where can I find a list of all the online courses?

    Even though I am a rehire, do I still need to complete new hire training?

    • Yes. Per UHS Policy, all UHS employees are required to complete mandatory training (either New Hire or Annual Mandatory Training) each fiscal year. Anyone in a hire status (hire/rehire) on or after 9/1, will be enrolled in New Hire Training and will not be enrolled in the Annual Mandatory training. You will have 30 days from the date of rehire to complete the New Hire courses.

  • Queries

    How do I see if my department has completed the training?
    • Training queries can be found on our website

           https://uh.edu/human-resources/talent-development/queries/

  • Enrollment

    How do I enroll in training? Enrolling and Unenrolling
    • Enroll:
      • Individuals will be enrolled into the role based trainings based on lists from departments; however, all employees are able to enroll themselves into all trainings with the exception of the Mandatory Trainings and New Hire Trainings.
      • Enroll in any classroom or online training via PASS. Instructions can be found on the LTD website: http://www.uh.edu/human-resources/for-employees/pass/Pass%20View.swf
      • HR has the ability to enroll or unenroll any employee in any course. 
    • Unenroll:
      • No employee should be unenrolled in New Hire (NH) or Mandatory Training (MT)
        • Even if the employee leaves the university, we still need to keep a record of the enrollment for audit. 
        • The employee will drop off the PeopleSoft query once their job data is updated in PeopleSoft.

    Training Enrollments for the Main Courses

    • New Hire (EEO, Compliance & Ethical Conduct, SOS, FERPA, UHS Data Use, Safety, HAZCOM, Digital Accessibility Basics) 
      • All employees with a hire status (hire/rehire) on or after September 1.
    • Mandatory Training (EEO, Compliance & Ethical Conduct, SOS, FERPA, UHS Data Use, HAZCOM, Digital Accessibility Basics) 
      • All employees employed prior to September 1 and are still current employees with no break in service or job data status changes
    • Child Protection 
      • All employees indicated by departments
      • All employees in Student Affairs, Athletics and the Charter School
      • Any individual who will be working a camp that may come into contact with a minor
    • Texas Medical 
      • All employees who may come into contact with any medical record, this includes FML
    • HIPAA 
      • All employees who may send or submit medical records
    • Finance
      • All those indicated by departments and finance
    • Conflict of Interest and Procurement 
      • All Full time Faculty
      • All Exempt Staff
      • All individuals enrolled in any finance courses
    • CSA Training 
      • All individuals categorized as Campus Security Authorities

    If there is an issue, please provide as much information as possible, including Employee Name, Empl ID, Screen Shots, course, error messages, etc.  Send issues, questions, or inquiries to ulearn@uh.edu.

  • New Hire vs Mandatory Training

    Mandatory Training Notifications
    • Initial email: Sent out first Tuesday in October 
    • Status emails: Sent out every other Monday starting the second Monday in October
    • Final email: Sent after all required training is completed
    • Course completion status: Sent out by TAP as soon as a quiz is completed

    New Hire Mandatory Training Notifications

    • Initial email: Sent out when enrolled (based off of job data in PeopleSoft)
    • Status emails: Sent out every week
    • Final email: Sent when the training is complete
    • Course completion status: Sent out by TAP as soon as a quiz is completed

     Mandatory vs New Hire

    • Anyone in a hire status (hire/rehire) on or after 9/1, will be enrolled in New Hire Training
    • Per UHS Policy, all UHS active employees are required to complete a mandatory training (either New Hire or Annual Mandatory Training) each fiscal year

  • Troubleshooting

    • If a training or quiz is not pulling up or is not pulling up correctly:
      • Have the employee close out of TAP, clear cookies and caches and log back in.
      • If this does not work, have them use a different browser (Internet Explorer sometimes has issues with our system). 
      • If this still does not work, send ulearn@uh.edu a screenshot of what the error message is with as much information as you can (including PS ID, employee name, course, etc.)
    • Timing Out:
      • If an individual pulls up a training or a quiz and is not active for 30 min, TAP will time out and no data will be captured.

  • Online Training Checklist

    The online training checklist is a list of all online trainings that includes course number, description and who needs to be enrolled into the tranining.  

    Online Training Checklist